Basic Accounts

Benefit from the freedom and convenience of a basic account.

Download Application Form here

If you have a poor credit rating or a bank has turned you down for other reasons, you will still be able to apply for a basic account with us. You will be able to withdraw money, deposit funds into your account and apply for a pre-paid debit card. You will not however, receive a cheque book, credit card or be offered an overdraft.

You can find out more about basic accounts below or arrange to come in and talk to one of our friendly advisers.

As long as you are resident in Jersey and the account is for personal purposes only, you can open an account with us, even if you have been blacklisted elsewhere.

We aim to help residents who are members of the Island’s community but they do not need to be residentially qualified. We reserve the right to make any decision regarding residency, on a case-by-case basis.

Provided the application form is fully completed and satisfactory supporting documentation is made available, an account can usually be opened within a week. If you have a poor credit rating or a bank has turned you down for other reasons, you will still be able to apply for a basic account with us. You will be able to withdraw money and deposit funds into your account but you will not receive a cheque book, credit card or be offered an overdraft.

We will provide you with a basic account which you can use to make and receive electronic payments and set up regular standing orders. You may also wish to open a separate savings account and are encouraged to put aside a small amount each month.

If you wish to pay in cheques or cash or withdraw money, we operate a cashier service four mornings a week from our office in Commercial Street. You can also apply for a pre-paid card which can be used to pay for goods and services, including online.

N.B. Due to the Covid-19 pandemic we are restricting cash transactions. In addition, we have been forced to operate an appointment-only service, which depending on developments may be restricted. Updates will be provided on this website and you may wish to telephone 737555 for further information.

We attempt to make the account opening process as simple as possible but, as we are bound by local anti-money laundering regulations, we are required to gather certain information from new customers, in order to comply with our obligations.

This means all applications have to be made in person so you will need to make an appointment with us to open an account. You will need to bring the following items with you:

  • Completed Application Form (or we can fill this in together)
  • Proof of identity with photographic identification (current passport, driving licence or national ID). Your photographic ID should show your name, signature, ID number, nationality, date of birth, date and place of issue and expiry date
  • Recent household document to confirm your current address (utility bill or fixed service, tenancy or lease agreement or Government-issued correspondence). Your documentation must be dated within the last three months to be valid
  • An initial cash deposit of at least £10 to put into your account

Should you be unable to provide any of the above preferred forms of identification, please let us know, preferably in advance and we will consider acceptable alternatives.

Due to the Data Protection Legislation, you will also need to complete a data consent form, authorising us to process the information you have provided.

We may need to request additional documentation or personal information to satisfy our requirements.

Once your account has been opened, you will be provided with your account number and our bank details. You will need to give these to your employer if you wish to have your salary or wages paid into your Community Savings account.

Please ensure that your employer also quotes your name and account number.

If you receive income support or other benefits or allowances, you will need to give these details to Customer and Local Services.

Anyone wishing to pay money into your account will need to know your account number. You can also pay in cash or cheques to your account via our counter service.

N.B. Due to the Covid-19 pandemic we are restricting cash transactions. In addition, we are presently forced to operate an appointment-only service. Further information available, upon request.

We can also help you set up standing orders for any regular payments you want to make from your account. However, we cannot accept direct debits to this account.

The minimum amount is £1 and we expect you to save at least £5 every month.

Yes, you may apply for a ‘pre-paid’ Visa card that allows you to withdraw cash from an ATM and pay for goods and services, including over the telephone or online. You will need to ensure that your card has sufficient credit before it is used. You can top it up with money from your account, as and when required and a standing order may be set up so we fund your requirements on a pre-determined basis.

Please note that, as the card is issued by a separate provider, there are third-party costs associated with certain aspects of this service, details of which will be provided with the application form.

Apply for a card here


You can withdraw cash from your account via our counter service provided that you provide at least seven days’ notice. This notice period is required mainly due to us having to order cash in advance but also because it instills an element of financial budgeting. However, should you want us to send a cheque to someone or require us to make a one-off payment to a third party, notice is not required.

N.B. Due to the Covid-19 pandemic we are restricting our counter service. At present, we are issuing cheques to customers and have made arrangements for these to be cashed at the Broad Street Post Office.

Community Savings Ltd is not a bank. It deposits its customers funds in a bank account in Jersey with a bank registered under the Banking Business (Jersey) Law 1991, as amended. Community Savings Ltd is an Eligible Depositor under the Banking Business (Depositors Compensation) (Jersey) Regulations 2009. The maximum amount of compensation payable to Community Savings Ltd, should the bank holding its deposit fail, is equal to the total of the amount each natural person has in an account with Community Savings Ltd up to a maximum amount of £50,000 in respect of each such person. The maximum total amount of compensation payable under the Scheme is capped at £100,000,000 in any 5-year period. Full details of the Scheme and banking groups covered are available on the States of Jersey website or on request.

Note – The Depositors Compensation Scheme is operated by an independent body. It provides individual depositors with protection for up to £50,000 in the event that a Jersey bank should fail.